When Will My Call Or E-mail Be Returned?
Generally, we will return your call or e-mail within two
business days of your initial contact.
What Is Your Backlog On Installations?
Once we have received a signed Agreement and deposit, the
average wait on a “typical” installation (of at least three or four days
duration) is four to eight weeks.
What If It’s Just A Small Job?
Because we schedule projects on a “first come, first served”
basis, smaller projects (fewer than two days and projects not requiring a
design) follow the same scheduling pattern as a “typical” job. However,
sometimes small projects can be completed quickly when unforeseen delays occur
on larger projects or when projects are completed ahead of schedule.
How Long Does The Design Phase Normally Take?
It varies depending on the scope and detail of the project. A
project that requires only a quick sketch can be designed in a matter of days.
Most projects require two to eight weeks to design and estimate.
Once Begun, How Long Will The Installation Take?.
It depends on the scope and complexity of the project, as well
as the weather. Some “typical” project durations are:
 | Renovating a front foundation planting can take 1 to 6 days. |
| Constructing a new front walkway can add an additional 1 to 6 days. |
| A typical patio can take 2 to 10 days to install. |
| Surrounding plantings can require 1 to 10 days. |
| Projects requiring extensive removals, grading and/or drainage
solutions may take longer. |
When Is The Best Time To Contact You And Get Started On My
Project’s Process?
If you want a new project to be completed before the beginning of summer,
contact us in late fall or early winter. If you begin the process in the spring
(depending on size and complexity), your project may not be started until early
to mid-summer.
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LARGER PROJECTS
We will mutually define the landscape elements and phases to
be included in your project and the estimated budget range for each element or
phase. A Design/Build Services Agreement will be presented that outlines the
project elements and/or phases with associated budget ranges.
To initiate the design phase, a retainer fee on the project is required. The
time for design work is billed against the retainer fee. The balance of the
retainer fee is applied toward the deposit so that the majority of the retainer
fee is applied towards the installation phase of your project.
Upon the receipt of a design retainer fee and a completed questionnaire, we will
perform the following services:
| Conduct detailed site analysis. |
| Present your project’s plan and estimates either at Chevalier
Landscaping or at your home. |
| Refine design and estimates, if necessary. |
Once design work is completed, a written proposal will be
presented for your review and final approval. Upon approval and receipt of the
project deposit, Chevalier Landscaping will schedule your installation at the
earliest date possible.
Scheduling Variables
Our goal is to start and complete your project in the most
efficient way possible but sometimes delays happen. Weather is often the main
reason, but other “behind the scenes” reasons may exist. Acquisition of
materials may delay your project. We typically will not begin a project until
all materials are available in order not to interrupt the installation
timetable. Your design consultant and our production staff will work with you
and keep you informed of schedule variations to eliminate surprises and reduce
frustration.
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